FAQs
Frequently Asked Questions
Find answers to the most common questions about our products, orders, shipping, and support. If you still need help, our team is always here for you.
Q. Are your sarees 100% pure silk?
Yes. Every saree we offer is made from 100% pure, authentic silk, sourced directly from certified weavers and artisans across India. We strictly avoid artificial or blended fabrics.
Q. Do you provide authenticity certificates?
Yes. Selected sarees come with Silk Mark Certification wherever applicable. For artisan-made or handloom silks, we also provide origin details upon request.
Q. Do you ship across India?
Absolutely. We offer fast and secure delivery PAN-India through trusted courier partners.
Q. Do you ship internationally?
Yes. We ship to multiple countries worldwide. International shipping charges are calculated at checkout or shared during manual order confirmations.
Q. How long will delivery take?
- Within India: 8–10 working days
- International: 15–30 working days
Delivery timelines may vary slightly based on location and courier service availability.
Q. Can I return or exchange the product?
We follow a Replacement / Store Credit Only policy.
Returns are accepted only if the product is wrong, damaged, or defective, and must be reported within 7 days with an unboxing video and images.
Please read our full Return & Replacement Policy for details.
Q. Do you offer Cash on Delivery (COD)?
Yes, COD is available for selected pin codes within India. COD charges (if applicable) will be displayed at checkout.
Q. Can I cancel my order?
Orders can be cancelled before dispatch only. Once shipped, cancellations are not possible.
Q. Are the product colors exactly the same as shown?
- Lighting during photography
- Device screen settings
- Handwoven fabric texture
Q. Do you customize sarees or blouses?
At the moment, we offer standard products only. Customization for bulk/wholesale orders may be available — please contact us for details.
Q. What payment methods do you accept?
We accept:
- UPI / Net Banking
- Debit & Credit Cards
- Wallets
- PayPal (for international orders)
- Bank transfers
- COD (selected locations)
Q. Can I place a bulk or wholesale order?
Yes! We supply high-quality pure silk sarees to:
- Boutiques
- Retailers
- Designers
- Exporters
- Online sellers
Visit our Wholesale / Bulk Orders page or contact us directly.
Q. How do I track my order?
Once your order is shipped, a tracking link will be shared via:
- SMS (if applicable)
Q. Is reverse pickup available for returns?
No. Customers must courier the item back to our dispatch address after approval from our support team.
Q. How can I contact customer support?
We are always available to help you. Contact us via:
📧 support@vanithasilkenterprises.com
📱 WhatsApp: +91 XXXXXXXXXX